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Customer Service Representative Salary

Updated

The median customer service representative in the U.S. earns $44,770 a year ($21.52 an hour). Half earn between $36,870 and $51,780. Among the 50 largest metro areas, pay is highest in San Jose, CA ($60,480) and lowest in Virginia Beach, VA ($38,150).

Percentiles. Dark: the middle half of earners. Red line: median.
Customer Service Representatives, May 2025.
Annual payU.S.
10th percentile$31,750
25th percentile$36,870
Median$44,770
75th percentile$51,780
90th percentile$63,590
Average$46,590
Jobs2,595,750

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Customer service representative pay by city

Median annual pay, May 2025, by metro area. Compared with the U.S. median ($44,770).
CityMedianvs U.S.
San Jose, CA$60,480+35%
San Francisco, CA$57,830+29%
Seattle, WA$53,550+20%
Sacramento, CA$49,940+12%
Boston, MA$49,920+12%
New York, NY$49,590+11%
Minneapolis, MN$49,480+11%
Los Angeles, CA$48,840+9%
San Diego, CA$48,730+9%
Portland, OR$48,650+9%
Denver, CO$48,590+9%
Hartford, CT$48,050+7%
Milwaukee, WI$47,840+7%
Providence, RI$47,170+5%
Riverside, CA$47,150+5%
Chicago, IL$47,100+5%
Philadelphia, PA$47,070+5%
Cincinnati, OH$46,470+4%
Phoenix, AZ$46,410+4%
Columbus, OH$46,350+4%
Washington, DC$46,220+3%
Cleveland, OH$46,040+3%
St. Louis, MO$45,800+2%
Buffalo, NY$45,520+2%
Nashville, TN$45,510+2%
Salt Lake City, UT$45,410+1%
Dallas, TX$44,990same
Grand Rapids, MI$44,990same
Charlotte, NC$44,980same
Detroit, MI$44,730same
Kansas City, MO$44,350−1%
Memphis, TN$44,090−2%
Austin, TX$43,720−2%
Indianapolis, IN$43,460−3%
Baltimore, MD$42,850−4%
Jacksonville, FL$42,840−4%
Pittsburgh, PA$42,790−4%
San Antonio, TX$42,720−5%
Atlanta, GA$42,710−5%
Tampa, FL$42,660−5%
Richmond, VA$42,660−5%
Raleigh, NC$41,900−6%
Louisville, KY$41,600−7%
Orlando, FL$40,530−9%
Birmingham, AL$40,530−9%
Houston, TX$40,380−10%
Miami, FL$39,560−12%
Las Vegas, NV$39,560−12%
Oklahoma City, OK$39,330−12%
Virginia Beach, VA$38,150−15%

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Sources

U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, www.bls.gov/oes. BLS.gov cannot vouch for the data or analyses derived from these data after the data have been retrieved from BLS.gov.