Customer Service Representative Salary in Richmond, VA
Updated
The median customer service representative in the Richmond area earns $42,660 a year ($20.51 an hour), 5% below the U.S. median ($44,770) and about the same as the Virginia median ($42,730). Half of the 10,960 customer service representatives there earn between $35,670 and $48,550.
| Annual pay | Richmond area | Virginia | U.S. |
|---|---|---|---|
| 10th percentile | $31,340 | $31,210 | $31,750 |
| 25th percentile | $35,670 | $35,940 | $36,870 |
| Median | $42,660 | $42,730 | $44,770 |
| 75th percentile | $48,550 | $49,940 | $51,780 |
| 90th percentile | $61,050 | $61,350 | $63,590 |
| Average | $44,520 | $44,960 | $46,590 |
| Jobs | 10,960 | 59,850 | 2,595,750 |
Richmond, VA ranks 40th of the 50 largest U.S. metro areas for customer service representative pay. Highest: San Jose, CA ($60,480).
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Check my payCustomer service representative pay in other cities
- Virginia Beach, VA: $38,150
- San Jose, CA: $60,480
- San Francisco, CA: $57,830
- Seattle, WA: $53,550
- Sacramento, CA: $49,940
- Boston, MA: $49,920
- New York, NY: $49,590
- Minneapolis, MN: $49,480
- All cities
Similar jobs in Richmond, VA
- Receptionist: $36,400
- Office Clerk: $46,320
- Administrative Assistant: $47,840
- Office Manager: $64,690
- Bookkeeper: $51,400
- Medical Secretary: $44,310
- All jobs in Richmond, VA
Sources
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, published May 15, 2026
U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, www.bls.gov/oes. BLS.gov cannot vouch for the data or analyses derived from these data after the data have been retrieved from BLS.gov.