Customer Service Representative Salary in Boston, MA
Updated
The median customer service representative in the Boston area earns $49,920 a year ($24.00 an hour), 12% above the U.S. median ($44,770) and 2% above the Massachusetts median ($49,120). Half of the 37,780 customer service representatives there earn between $42,760 and $62,040.
| Annual pay | Boston area | Massachusetts | U.S. |
|---|---|---|---|
| 10th percentile | $35,720 | $35,440 | $31,750 |
| 25th percentile | $42,760 | $41,500 | $36,870 |
| Median | $49,920 | $49,120 | $44,770 |
| 75th percentile | $62,040 | $61,090 | $51,780 |
| 90th percentile | $75,950 | $74,880 | $63,590 |
| Average | $53,740 | $52,750 | $46,590 |
| Jobs | 37,780 | 49,990 | 2,595,750 |
Boston, MA ranks 5th of the 50 largest U.S. metro areas for customer service representative pay. Highest: San Jose, CA ($60,480).
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Check my payCustomer service representative pay in other cities
- San Jose, CA: $60,480
- San Francisco, CA: $57,830
- Seattle, WA: $53,550
- Sacramento, CA: $49,940
- New York, NY: $49,590
- Minneapolis, MN: $49,480
- Los Angeles, CA: $48,840
- San Diego, CA: $48,730
- All cities
Similar jobs in Boston, MA
- Receptionist: $43,930
- Office Clerk: $50,710
- Administrative Assistant: $59,330
- Office Manager: $77,990
- Bookkeeper: $60,960
- Medical Secretary: $51,600
- All jobs in Boston, MA
Sources
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, published May 15, 2026
U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, www.bls.gov/oes. BLS.gov cannot vouch for the data or analyses derived from these data after the data have been retrieved from BLS.gov.