Customer Service Representative Salary in Grand Rapids, MI
Updated
The median customer service representative in the Grand Rapids area earns $44,990 a year ($21.63 an hour), about the same as the U.S. median ($44,770) and 2% above the Michigan median ($43,950). Half of the 9,010 customer service representatives there earn between $37,110 and $50,250.
| Annual pay | Grand Rapids area | Michigan | U.S. |
|---|---|---|---|
| 10th percentile | $30,210 | $30,670 | $31,750 |
| 25th percentile | $37,110 | $36,150 | $36,870 |
| Median | $44,990 | $43,950 | $44,770 |
| 75th percentile | $50,250 | $50,060 | $51,780 |
| 90th percentile | $63,340 | $63,830 | $63,590 |
| Average | $46,300 | $45,870 | $46,590 |
| Jobs | 9,010 | 71,310 | 2,595,750 |
Grand Rapids, MI ranks 27th of the 50 largest U.S. metro areas for customer service representative pay. Highest: San Jose, CA ($60,480).
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Check my payCustomer service representative pay in other cities
- Detroit, MI: $44,730
- San Jose, CA: $60,480
- San Francisco, CA: $57,830
- Seattle, WA: $53,550
- Sacramento, CA: $49,940
- Boston, MA: $49,920
- New York, NY: $49,590
- Minneapolis, MN: $49,480
- All cities
Similar jobs in Grand Rapids, MI
- Receptionist: $37,170
- Office Clerk: $45,320
- Administrative Assistant: $45,440
- Office Manager: $64,840
- Bookkeeper: $48,550
- Medical Secretary: $41,180
- All jobs in Grand Rapids, MI
Sources
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, published May 15, 2026
U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, www.bls.gov/oes. BLS.gov cannot vouch for the data or analyses derived from these data after the data have been retrieved from BLS.gov.